Regulations of the online store
Pufytako online store, available at www.pufytako.pl, Tadeusz Kołodziej conducting business activity under the TAKO company, entered in the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 737-203-92- 84, REGON 123070005.
Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to his business or professional activity.
Seller - a natural person running a business under the TAKO company, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 737-203-92-84, REGON 123070005.
Customer - any entity making purchases through the Store.
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, whose separate law grants legal capacity, carrying out on their own behalf the economic activity that uses the Store.
Store - an online store run by the Seller at the Internet address www.pufytako.pl.
Contract concluded remotely - a contract concluded with the Customer under an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to c at the time of the conclusion of the contract.
Regulations - these Regulations of the Store.
Order - Customer's declaration of intent submitted via the Order Form and aimed directly at the conclusion of the Product or Product Sales Agreement with the Seller.
Account - customer account in the Store, it collects data provided by the Customer and information about Orders placed in the Store.
Registration form - a form available in the Store, enabling the creation of an Account.
Order form - an interactive form available in the Store enabling placing an Order, in particular by adding Products to the Basket and determining the terms of the Sales Agreement, including the method of delivery and payment.
Shopping Cart - an element of the Store's software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modification of Order data, in particular the quantity of products.
Product - a movable item available in the Store / service that is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement - a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - applying to the features of the Product - a contract for the provision of services and a contract for specific work.
Contact with the Store
Seller's address: Mszana Górna 9.
Seller's email address: email@example.com .
Seller's phone number: < a href = "tel: +48889442245"> + 48889442245 .
Seller's fax number missing.
Seller's bank account number 54 1020 3453 0000 8102 0268 0346.
The customer can communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
The Customer may communicate by phone with the Seller between 9am and 5pm.
To use the Store, including viewing the Store's assortment and placing orders for Products, you need:
an end device with access to the Internet and a web browser.
active e-mail account (e-mail),
The Seller, to the fullest extent permitted by law, shall not be liable for any interruptions in this interruption of the Store's operation due to force majeure, unauthorized operation of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be carried out without creating an Account.
Prices given in the Store are given in Polish zlotys and are gross prices (including VAT).
The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including fees for transport, delivery and postal services), about which the Customer is informed on the Store's pages when placing the Order, including at the time of expressing the will to be bound by the Sales Agreement.
In the case of a Subscription or subscription agreement, the final (final) price is the total price including all payments for the settlement period.
If the nature of the subject of the Agreement does not allow, reasonably judging, for the prior calculation of the amount of the final (final) price, information on the manner in which the price will be calculated, as well as about the fees for transport, delivery, postal services and other costs will be provided in the Store in the product description.
Creating an Account in the Store
To set up an Account in the Store, complete the Registration Form.
Creating an Account in the Store is free.
Logging in to the Account is done by entering the login and password set in the Registration Form.
The customer can remove the Account at any time, without giving a reason and without incurring any fees, by sending a relevant request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.
Order placement rules
To place an Order:
log in to the Store (optional);
select the Product being the subject of the Order, and then click the "Add to Cart" button (or equivalent);
log in or use the possibility of placing an Order without registration;
if the option of placing an Order without registration has been selected - complete the Order Form by entering the recipient's details of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data, if they are different than the recipient's details,
click the "Order and pay" button / click the "Order and pay" button and confirm the order by clicking the link sent in the email,
choose one of the available methods payment and depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.
Offered delivery and payment methods
The Customer may use the following methods of delivery or collection of the ordered Product:
The Customer may use the following payment methods:
Payment by bank transfer to the Seller's account. > Electronic payments
Payment by payment card.
3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
Performance of the sales contract
The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed the Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending the Customer an appropriate e-mail to the Customer's e-mail address provided during the submission of the Order, which contains at least the Seller's statement of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
If the Customer chooses:
payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment in within ... calendar days from the date of the Sale Agreement - otherwise the order will be canceled.
payment on delivery on delivery, the Customer is obliged to make payment on delivery.
cash payment on personal pickup, the Customer is obliged make the payment upon delivery within ... days from the date of receipt of the information about the readiness of the shipment for collection.
If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph), in a manner chosen by the Customer when placing an order.
In the case of ordering Products with different delivery dates, the delivery date is the longest given date.
B When ordering Products with different delivery dates, the Customer may request the delivery of Products in parts or delivery of all Products after completing the entire order.
The beginning of the delivery period for the Product to the Customer counts as follows:
If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account. > If the customer chooses the payment method on delivery - from the date of the Sale Agreement,
6. If the Customer chooses to collect the Product personally, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the e-mail address provided by the Customer when placing the Order.
7. When ordering Products with different readiness dates, the readiness deadline is the longest deadline provided.
8. The beginning of the deadline for the readiness of the Product for collection by the Customer counts as follows:
If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
If the Customer chooses method of cash on personal pickup - from the date of the Sale Agreement.
9. Product delivery takes place only in Poland.
Right of withdrawal
The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person designated by him other than the carrier.
In the case of a Contract which covers many Products that are delivered separately, in batches or in parts, the deadline indicated in paragraph 1 runs from the delivery of the last item, batch or part.
In the case of a Contract which involves the regular delivery of Products for a fixed period (subscription), the deadline indicated in paragraph 1 runs from taking possession of the first item.
The consumer may withdraw from the Contract by submitting a declaration of withdrawal from the Contract to the Seller. To meet the deadline for withdrawing from the Contract, it is sufficient for the Consumer to send a statement before this deadline.
The statement may be sent via traditional mail, fax or electronically by sending the statement to the Seller's e-mail address or by submitting the statement on the Seller's website - the Seller's contact details are specified in § 3. The statement may also be submitted on the form, whose template constitutes Annex 1 to these Regulations and the Annex to the Act of 30 May 2014 on consumer rights, but it is not mandatory.
If the Consumer sends a statement electronically, the Seller will immediately send the Consumer the confirmation of receipt of the statement of withdrawal from the Agreement to the e-mail address provided by the Consumer.
Effectand withdrawal from the Contract:
In the event of withdrawal from a Contract concluded remotely, the Contract is considered void.
In the event of withdrawal from the Contract, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him, including the costs of delivery, except for additional costs arising from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller.
The Seller shall refund the payment using the same methods payments that have been used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not involve any costs for him.
The Seller may withhold reimbursement until receipt of the Product back or until proof of his ode is provided to him sent, depending on which event occurs first.
The Consumer should return the Product to the Seller's address provided in these Regulations immediately, not later than 14 days from the day on which he informed the Seller about withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back within 14 days.
The consumer bears the direct cost of returning the Product, including the cost of returning the Product if, due to its nature, the Product could not be returned by ordinary mail. > The consumer is only responsible for a decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
9. If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the cost of returning the Product, will be in the description of the Product in the Store.
10. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Contract:
in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs,
in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons, if the packaging has been opened after delivery,
in which the subject of the service is a perishable item or having a short shelf life, < br /> for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the beginning of the service that after the performance of the service by the Seller he will lose the right to withdraw from the Contract, in which the price or remuneration depends on fluctuationsfinancial market, over which the Seller has no control, and which may occur before the deadline to withdraw from the Agreement,
in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things,
in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and whose delivery may take place only after 30 days and whose value depends on fluctuations in the market over which the Seller has no control, > in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,
for the delivery of newspapers, periodicals or magazines, with the exception of a subscription contract,
for the delivery of content digital, which are not recorded on a tangible medium if the performance of witnesses zenia began with the express consent of the consumer before the deadline to withdraw from the contract and after informing him by the seller about the loss of the right to withdraw from the contract,
Complaint and warranty
The Sale Agreement covers new Products.
The seller is obliged to provide the customer with a product free from defects.
Complaints should be submitted in writing or by e-mail to the addresses of the Seller provided in these Regulations.
It is recommended that the complaint include brief description of the defect, circumstances (including date) of its occurrence, data of the Customer submitting the complaint, and the Customer's request in relation to the defect of the goods.
If a warranty has been granted on a Product, information about it, as well as its content, will be included in the description of the Product in the Store.
Goods returned under the complaint procedure should be sent to the address: 34-730 Mszana Dolna, Łostówka 289.
Out-of-court complaint consideration and redress methods
Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress as well as the rules of access to these procedures are available at the headquarters and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Provincial Inspectorates of Inspection Handlowa and at the following internet addresses of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php, http://www.uokik.gov.pl/spprawy_ind Individualne.php and http: //www.uokik.gov.pl/wazne_adresy.php.
The consumer has the following examples of the possibility of using extrajudicial means of dealing with complaints and redress:
The consumer is entitled to apply to a permanent amicable consumer court, for referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
The consumer is entitled to apply to the provincial inspector of Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).
Personal data in the Online Store
The administrator of personal data of Customers collected through the Online Store is the Seller.
Customer personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
Recipients of personal data of Online Store Customers may be:
In the case of a Customer who uses the Online Store with a method of delivery by post or courier, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary performing the shipment on behalf of the Administrator.
In the case of a Customer who uses the Online Store with an electronic payment method or payment card, the Administrator provides the Customer's personal data collected to the selected entity operating the above payments in the Online Store.
4. The customer has the right to access their data and correct it.
5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this agreement.
1.Contracts concluded through the Online Store are concluded in Polish.
2. The Seller reserves the right to amend the Regulations for important reasons, i.e. changes in the law, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about any change at least 7 days in advance.
3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, Personal Data Protection Act.
4. The customer has the right to use extrajudicial means of dealing with complaints and redress. To this end, it may submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.